Refund Policy

Last updated: January 31, 2026

1. Overview

At Restaurant, we strive to provide excellent service and quality food. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Refund Eligibility

2.1 Order Cancellations

If you cancel an order before it is confirmed by the restaurant, you will receive a full refund. If the order has been confirmed and preparation has begun, cancellation may not be possible, and refunds will be evaluated on a case-by-case basis.

2.2 Restaurant Cancellations

If we cancel your order for any reason (including unavailability of items, pricing errors, or other issues), you will receive a full refund to your original payment method.

2.3 Quality Issues

If you receive food that is incorrect, damaged, or of unsatisfactory quality, please contact us immediately. We will investigate and may issue a full or partial refund or replacement order at our discretion.

2.4 Delivery Issues

If your order is not delivered within the estimated time frame or is not delivered at all, please contact us. We will investigate and may issue a refund or replacement order.

2.5 Payment Errors

If you are charged incorrectly due to a system error or pricing mistake, we will issue a full refund of the overcharged amount.

3. Non-Refundable Items

The following items or situations are generally not eligible for refunds:

  • Orders that have been delivered and consumed (unless there is a quality issue)
  • Orders cancelled after preparation has been completed
  • Delivery fees (unless the order was not delivered)
  • Tips (voluntary gratuities)
  • Gift cards (subject to applicable laws)
  • Orders that were not collected within the specified pickup time

4. Refund Timeframes

4.1 Processing Time

Refund requests are typically processed within 2-5 business days of approval. Once approved, refunds are issued to your original payment method.

4.2 Credit Card Refunds

For credit card payments, refunds may take 5-10 business days to appear on your statement, depending on your bank or credit card issuer.

4.3 Other Payment Methods

Refund processing times for other payment methods (such as digital wallets) may vary. Please contact us for specific information about your payment method.

5. How to Request a Refund

5.1 Online Request

You can request a refund through your account by viewing your order history and selecting the order you wish to refund. Follow the prompts to submit your refund request.

5.2 Contact Us

You can also contact us directly via phone or email to request a refund. Please have your order number ready when contacting us.

5.3 Required Information

When requesting a refund, please provide:

  • Order number
  • Date and time of order
  • Reason for refund request
  • Photos or documentation (if applicable, e.g., for quality issues)

6. Refund Process

6.1 Review

We will review your refund request and may contact you for additional information if needed. Review typically takes 1-2 business days.

6.2 Approval

If your refund is approved, we will process it immediately and notify you via email. The refund will be issued to your original payment method.

6.3 Denial

If your refund request is denied, we will notify you with an explanation. You may contact us to discuss the decision or provide additional information.

7. Partial Refunds

In some cases, we may issue partial refunds. For example, if only a portion of your order had an issue, we may refund only that portion. Partial refunds are determined on a case-by-case basis.

8. Order Modifications and Refunds

If you modify an order (e.g., change items or quantities), any price difference will be automatically refunded or charged to your payment method. Refunds for order modifications are processed immediately upon order confirmation.

9. Disputes

If you are not satisfied with our refund decision, you may contact us to discuss the matter further. We are committed to resolving disputes fairly and promptly. For payment disputes, you may also contact your payment provider or bank.

10. Contact Information

For refund requests or questions about this policy, please contact us:

Email: refunds@takoscantina.com
Phone: +1 904 555 0101
Address: 5771 Beach Blvd Suite #112, Jacksonville, FL 34202
Hours: Monday - Sunday, 9:00 AM - 9:00 PM EST